Our specific experience in coaching has been gained with a range of organisations where we have delivered many different development scenarios. This has been done by identifying a measurable need, taking action to satisfy that need and achieving a defined result.
The coaching can be measured by looking at the:
- Impact on the organisations key performance indicators
- Customer satisfaction surveys
- Appraisal performance and 360 degree feedback ratings
- Staff turnover rates among key staff
- Employee attitude and climate surveys.
Quote from "Simmons & Simmons"
Harty Roberts developed with us a programme that has created a coaching style of working across groups and produced great benefits for the firm and the individual attendees. The individuals have become more confident at using the coaching skills of challenging, questioning and listening, and the programme has now resulted in the establishment of a sustainable coaching community within the firm. There have also been benefits to the firm including enhanced engagement and motivation, resulting in improved retention and faster delivery of projects through smarter working. Overall, it has been a great success, and has even led to profession-wide praise and recognition when the coaching programme for our business service teams recently won a legal industry award for the 'Best L&D Programme for Non-Lawyers'.
